Return & Exchange Policy

 

1.Cancellation Policy, Return Policy & Refund Policy

Cancellation before dispatch & delivery of the order

1.1.Customers are allowed to cancel their online orders any time before the dispatch and delivery of the order from the customer’s dashboard.

1.2.Refunds for cancelled orders shall be done through card refund to the same card that was used to make the payment. The process will take up to 5-7 working days.

1.3.Cancellation requests shall be done either through the customer dashboard or by calling our customer service number at 600 575754 or sending an email to [email protected].

1.4.Refunds may take up to 5 working days depending on the respective bank’s policy. Al Huzaifa shall not be liable for any delays in the refunds by the banks.

Cancellation after dispatch of the order

1.5.In case of a manufacturing defect, it shall be covered under the 2-year warranty provided by Al Huzaifa.

1.6.In case of return and cancellation due to any other reason, the customer can cancel either at the time of delivery after inspection of the product to avoid the return shipping cost or within 3 days of delivery. Refunds will be done on the original payment method.

1.7.All returned product shall be in its original state, unused, and no damage has been caused. Al Huzaifa reserves the right to inspect the product prior to accepting the return of the product.

1.8.Incase of return , in the instance where the delivery team has to come back to collect the item, there will be delivery charges incurred to the customer which will be communicated prior to collection. These charges will be deducted from the refund amount.

1.9.Refunds for returned products shall be done through the same payment method that was used to make the payment at the time of purchase in the event the product is in its original packaging and unused. The process will take up to 5-7 working days.

1.10.Return requests shall be done either through the customer dashboard or by calling our customer service number at 600 575754 or sending an email to [email protected].

1.11.All refunds shall be made to the credit/ debit card or bank account that was used to place the order. Refunds may take up to 5 business days depending on the respective bank’s policy. Al Huzaifa shall not be liable for any delays in the refunds by the banks.

 

 

2. Exchange Policy

2.1.Exchange of a purchased item is available within 3 days of delivery of the item.

2.2.All exchange products shall be in its original state, unused, and no damage has been caused. Al Huzaifa reserves the right to inspect the product prior to accepting the exchange of the product.

2.3.If the customer wishes to exchange an item, and does not want to decide immediately, a credit note will be given to the customer with an expiry date of 3 months.

2.4.For any differences in the price, in case of excess cost, the customer needs to pay the amount in advance. This can be done by contacting our customer service. For a lesser amount than the originally placed order, the remaining price will be given to the customer in the form of a credit note applicable for 3 months.

2.5.No returns or exchanges are allowed for mattress and wallpaper purchases.

2.6.Al Huzaifa takes pride in delivering the best of quality and ensuring that you receive the products in impeccable form. We therefore, do not take any return or exchange for purchases from Saudi Arabia, Qatar & Oman. We encourage you to check the items carefully at the time of delivery.

 

 

3. General Guidelines