2.1.Exchange of a purchased item is available within 3 days of delivery of the item.
2.2.All exchange products shall be in its original state, unused, and no damage has been caused. Al Huzaifa reserves the right to inspect the product prior to accepting the exchange of the product.
2.3.If the customer wishes to exchange an item, and does not want to decide immediately, a credit note will be given to the customer with an expiry date of 3 months.
2.4.For any differences in the price, in case of excess cost, the customer needs to pay the amount in advance. This can be done by contacting our customer service. For a lesser amount than the originally placed order, the remaining price will be given to the customer in the form of a credit note applicable for 3 months.
2.5.No return or exchange is allowed for Mattresses purchases.
2.6.Al Huzaifa takes pride in delivering the best of quality and ensuring that you receive the products in impeccable form. We therefore, do not take any return or exchange for purchases from Saudi Arabia, Qatar & Oman. We encourage you to check the items carefully at the time of delivery.
3.1.Click and collect option is available for orders below 1000 aed. The customer can collect from either Karama showroom Dubai or Abu Dhabi showroom. The customer service agent will contact the customer once the order is ready for collection from the store.
3.2.Cash/Payment on Delivery (COD) is available for online orders below 1000 aed. Incase of card payment, the customer needs to inform the delivery team in advance so they can bring the POS machine for card transaction.
3.3.Al-Huzaifa can store your shopped products free-of-cost for 30 days from the date of invoice.
3.4.All our products are covered with a 2-year warranty against manufacturer defects.
Customer service agent will revert to any customer complaint within a maximum of 3 working days.
Kindly contact our customer service number at 600 575754 or email at [email protected] .