Frequently Asked Questions

Shopping for fine furniture but have many questions already? Find the perfect piece to match your requirements and know more about sourcing your interior design needs with answers to all those questions and more of the following commonly asked questions.

Online orders

How can I order furniture?

Shop online or visit our showroom. For custom furniture, contact us with the details you have on hand. Not sure what information to prepare? Don’t worry, we’ll take you through every step of the way.

What modes of payment do you accept?

Al Huzaifa accepts online payments, payments in installments & cash/card payment at the time of delivery. A deposit may be required for custom orders to kick off production.

Why is my order delayed?

We're sorry. There have been some unforeseen delays, which means your order will arrive later than planned. We know this isn't ideal. And we know how excited you are about your order – we can’t wait to see how much you love it, too. Which is why we’re working non-stop to get your item[s] to you as quickly as possible.

What if my order is incomplete?

You're unable to add on further items to an order after purchase. If anything was missed, you'll need to contact us and we can cancel the order for you. You will then need to place a fresh order.

Can my order be sped up?

We do offer expedited delivery for your orders. Please choose this at the time of check out. For further details, please visit our shipping policy

Product & stock

I received the wrong product, what shall I do?

Firstly, we're sorry you received the wrong product. Please contact us with details of your order and what you've received, and we'll get it sorted.

Where are’s products manufactured?

We travel to various locations to find you the best furniture makers in the world, all of our products are manufacturing by various suppliers in different locations.

What is PU leather?

PU leather is a type of faux leather, the material is durable which is great for busy households, it's easy to wipe clean with a damp cloth and a great alternative to natural leathers as it is a low-maintenance material.

We recommend professional cleaning only and to be mindful that PU can be torn by pet claws.

Will the carriers dismantle my old furniture?

We don't offer this service, so please ensure the area where you'd like your new furniture to be placed is clear before the carriers arrive.

Will my furniture fit?

Take a look at the dimensions of the item, found on the left-hand side of the product page towards the bottom. We provide all the measurements you'll need to see if your new product will be able to pass through your front door, into your chosen room.

Can you assemble the furniture that I ordered?

Absolutely. We offer free of charge assembly for all the items that you purchase from us.

General information regarding our Fabric protector

Delivery & returns

How long will it take for me to get my order?

Expect delivery within a maximum of 5 days after successfully placing your order.

The length of time to complete a bespoke furniture order will depend on the size and complexity of the piece.

Read our shipping policy.

What areas do you deliver to?

We ship to UAE, Oman & Saudi Arabia. For other locations, a third-party delivery or cargo company may be tapped. See our delivery charges.

Do you offer a warranty?

All products are covered by a standard warranty for manufacturing defects. See our warranty policy.

Can I ask for a refund or replacement?

Al Huzaifa strives to achieve 100% customer satisfaction. If, for any reason, you were not happy with your order, please check our returns and exchanges guidelines or contact customer support.

How do I track the progress of my order?

You can track your order by logging into your account. The first screen will look like this:

Dashboard image Dashboard image

You can then click on “MY ORDERS”:

Dashboard open orders Dashboard open orders

Once you've clicked "MY ORDERS", You can then select "VIEW DELIVERY DETAILS" in the bottom right, the button will look like this:

View orders View orders

You can then view all the details of your order including dispatch dates, contact details we have for you, delivery address and order status.

Get to know us

I saw your ad and wanted to know more about the brand?

We are excited to know that you are interested in us. We are a furniture store with a lot of things to offer you. You can find more about us, here.

Do you have a showroom?

Yes. We would love you to visit us. To see a list of Al Huzaifa shops and addresses, see our LOCATIONS page.

What is the difference between your bespoke furniture and interior design services?

Our bespoke furniture service caters to per-piece orders. Meanwhile, our interior design service caters to designing and outfitting an entire room, space or property, and as such includes end-to-end services, from project management to furniture collection (bespoke and/or ready-made) up to final staging and placement.

How much is a custom-made piece of furniture?

The price of each bespoke furniture order will depend on the size, complexity of the piece, materials used and other key factors. Price range will be provided during the project proposal stage. Due to the nature of the order, custom pieces tend to be higher-valued than ready-made furniture. See the prices for our ready-made pieces here.

I am an interior designer and would like to apply in your company, how can I do that?

We take pride in a diverse team that we nurture and deeply value. We accept application from talented professionals from all backgrounds. You can register your interest on our careers page.